Privacy Policy

Introduction

Exam Builder (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our exam creation and management platform for universities and colleges (the “Service”).

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information

When you create an account or use our Service, we may collect:

Account Information: Name, email address, phone number, institution name
Profile Data: Job title, department, course affiliations, and account settings
Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
Communication Data: Messages, support tickets, and correspondence with our team

Educational Content Data

Our Service collects and processes data related to exam creation and management:

Exam Content: Questions, answers, instructions, rubrics, exam templates
Course Information: Course names, codes, sections, enrollment data
Student Data: Student names, email addresses, student IDs, exam submissions
Assessment Data: Grades, scores, feedback, completion status, time tracking
Usage Analytics: Feature usage, exam creation patterns, system interactions

Technical Information

We automatically collect certain technical data:

Log Data: IP addresses, browser type, operating system, access times, pages viewed
Cookies and Tracking: Session data, preferences, analytics information
API Usage: Request patterns, response times, error rates

Third-Party Integrations

When you connect third-party services:

Data shared between integrated learning management systems (Canvas, Blackboard, Moodle)
Authentication tokens and API credentials
Synchronized course and student information

How We Use Your Information

We use the collected information to:

Service Provision

Exam Creation: Enable instructors to build, edit, and manage exams
Assessment Management: Facilitate exam delivery and grading
Analytics and Reporting: Provide insights on student performance and exam statistics
Automated Grading: Process objective questions and calculate scores

Account Management

User Authentication: Verify identity and secure account access
Customer Support: Respond to inquiries and resolve technical issues
Billing and Payments: Process transactions and manage subscriptions
Account Security: Detect and prevent unauthorized access

Service Improvement

Product Development: Enhance features and develop new capabilities
Performance Optimization: Improve system reliability and speed
Analytics: Understand usage patterns and user behavior
Research: Conduct studies to advance educational technology

Legal and Security

Compliance: Meet regulatory requirements including FERPA and other educational privacy laws
Fraud Prevention: Detect and prevent academic dishonesty and malicious activities
Security Monitoring: Protect against cyber threats and data breaches

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party vendors who assist in providing our Service:

Cloud Infrastructure: AWS, Google Cloud, or similar providers
Payment Processing: Stripe, PayPal, or other payment processors
Analytics Services: Usage analytics and monitoring tools
Communication Services: Email delivery and customer support platforms

Educational Institutions

Institution Administrators: Share data with authorized personnel at your institution
LMS Integration: Synchronize data with your institution’s learning management system
Compliance Reporting: Provide reports required by educational regulations

Business Operations

Corporate Transactions: In case of merger, acquisition, or asset sale
Legal Requirements: When required by law, court order, or government request
Safety and Security: To protect rights, property, or safety of users and others

We may share information with your explicit consent for specific purposes.

Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards

Encryption: Data encrypted in transit and at rest using AES-256 standards
Access Controls: Role-based access with multi-factor authentication
Network Security: Firewalls, intrusion detection, and secure protocols
Regular Audits: Security assessments and vulnerability testing

Organizational Measures

Employee Training: Regular security awareness and privacy training
Data Minimization: Collect only necessary information
Incident Response: Procedures for handling security breaches
Vendor Management: Due diligence on third-party security practices

Educational Privacy Compliance

FERPA Compliance

We comply with the Family Educational Rights and Privacy Act (FERPA):

We act as a school official with legitimate educational interests
Student educational records are protected and accessed only as necessary
We do not disclose student information without proper authorization
Parents and eligible students have rights to access and amend records

Student Data Protection

Student information is used solely for educational purposes
No targeted advertising based on student data
No creation of student profiles for non-educational purposes
Compliance with state student privacy laws

Data Retention

We retain your information for as long as necessary to provide our Service and fulfill legal obligations:

Account Data: Retained while your account is active and for up to 7 years after closure
Exam Content: Stored for the duration of course management and as required by institutional policies
Student Records: Retained according to FERPA guidelines and institutional requirements (typically 3-7 years)
Transaction Records: Kept for 7 years for accounting and legal purposes
Support Communications: Retained for 3 years for quality assurance

You may request earlier deletion of your data, subject to legal and operational requirements.

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

Data Access: Request copies of your personal information
Data Portability: Export your data in machine-readable format
Account Dashboard: View and manage your information through our platform

Control and Correction

Data Correction: Update inaccurate or incomplete information
Privacy Settings: Control data collection and sharing preferences
Communication Preferences: Opt-out of marketing communications

Deletion and Restriction

Right to Deletion: Request removal of your personal information
Processing Restriction: Limit how we use your information
Objection Rights: Object to certain types of data processing

To exercise these rights, contact us at privacy@exambuilder.com or use the privacy controls in your account settings.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies

Authentication: Maintain secure login sessions
Security: Protect against fraud and unauthorized access
Functionality: Remember your preferences and settings

Analytics Cookies

Usage Analytics: Understand how you interact with our Service
Performance Monitoring: Track system performance and errors
Feature Testing: Test new features and improvements

Third-Party Cookies

Integrated Services: Enable third-party integrations and widgets
Support Tools: Customer support chat and help systems

You can control cookie preferences through your browser settings or our privacy dashboard.

International Data Transfers

Our Service operates globally, and your information may be transferred to and processed in countries other than your residence. We ensure adequate protection through:

Adequacy Decisions: Transfers to countries with adequate protection levels
Standard Contractual Clauses: EU-approved data transfer mechanisms
Binding Corporate Rules: Internal policies for international transfers
Certification Programs: Participation in recognized privacy frameworks

Children’s Privacy

Our Service is intended for use by university and college students (typically 18+) and educational staff. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

Categories of personal information collected
Sources of personal information
Business purposes for collection
Third parties with whom information is shared

Right to Delete

Request deletion of personal information, subject to certain exceptions.

Right to Opt-Out

Opt-out of the sale of personal information (we do not sell personal information).

Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

European Privacy Rights

For users in the European Economic Area, we comply with the General Data Protection Regulation (GDPR):

Legal Basis

We process your information based on:

Contract Performance: To provide our Service
Legitimate Interests: For business operations and improvements
Consent: For specific processing activities
Legal Compliance: To meet regulatory requirements including educational privacy laws

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:

Notify Users: Email notification of material changes
Website Notice: Post updates on our website with effective dates
Continued Use: Your continued use constitutes acceptance of changes
Opt-Out Option: Provide options to discontinue service if you disagree

Contact Information

For questions about this Privacy Policy or our privacy practices:

Email: collabroexams@gmail.com

Definitions

Personal Information: Information that identifies, relates to, or could reasonably be linked with you
Processing: Any operation performed on personal information
Service Provider: Third parties that process information on our behalf
Educational Records: Information directly related to a student maintained by an educational institution
Student Data: Personal information collected from or about students

This Privacy Policy is designed to be transparent about our data practices while protecting your privacy rights and complying with educational privacy laws. We encourage you to review this policy regularly and contact us with any questions or concerns.